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Monday, November 13, 2017

New Income-Related Subsidized Transit Program Beginning January 1st, 2018

Poverty impacts all of us because a community experiences poverty and cannot reach its potential when people lack or are denied the economic, social or cultural resources to participate.

London for All: A Roadmap to End Poverty, identifies transportation as an area that requires action and focused efforts in order to address associated impacts of poverty. This includes the opportunity to understand public transit as not only a way to move people around town, but also a way to connect people with t he opportunities they need. London for All also aligns with the Strategic Plan for the City of London, which includes developing strategies to eliminate barriers for individuals facing poverty.

Reducing transit-related costs for people with low income is one way to assist individuals in getting to what and where they need, increases access to programs and services and enables engagement in community life.

On December 19, 2016, City Council approved some changes to the current program for subsidized transit for Londoners. These changes will come into effect on January 1st, 2018.

In 2018, subsidized transit for the blind will remain unchanged. However, subsidized tickets and passes for seniors will no longer be offered.

A new program for subsidized transit will come into effect on January 1, 2018. This new program will offer a $52 monthly bus pass for eligible residents. To quality for this new program, you must meet the following criteria:

  • Be a resident of London
  • 18 years of age or older (this means that seniors with low-income will be eligible to purchase a subsidized transit pass through this program)
  • Current income is below Low Income Cut Off After-Tax (LICO-AT) - see chart below

Size of family or household unitLICO After-Tax (2016)
1 person$21,487
2 persons$26,748
3 persons$32,884
4 persons$39,926
5 persons$45,282
6 persons$51,073
7 or more persons$56,861

If a resident is a recipient of Ontario Works, they should contact their caseworker. Assistance with transportation costs may be available through Ontario Works.

Application Process

To be eligible for this program, residents must complete a simple application. Eligibility for the program will be assessed by Discretionary Benefits staff and will be valid for 12 months. After 12 months, a new application will need to completed for the program.

An application for the new, income-related subsidized transit program will be available in mid-November to early-December of 2017. Applications can be submitted online, through phone, or at any one of give Social Services offices across the city. Information about the application process will be made available on the City's website when updates are available.


Subsidized passes will be available for purchase at any one of nine locations across the city in 2018.

These locations include:

  • Canada Aquatic Games Centre, 1045 Wonderland Rd N
  • Citi Plaza, 355 Wellington St, Suite 248, 2nd Fl South Wing
  • City Hall, 300 Dufferin Ave
  • Kiwanis Seniors' Centre, 78 Riverside Dr
  • Carling Heights Optimist Community Centre, 656 Elizabeth St
  • North London Optimist Community Centre, 1345 Cheapside St
  • South London Community Pool, 585 Bradley Ave
  • LTC Head Office, 450 Highbury Ave N
  • LTC Downtown Information Office, 150 Dundas St

Please note that not all locations may be set up to sell passes in December 2017 when subsidized transit passes will first be sold. A list of purchasing locations will be updated on

To purchase a subsidized pass, residents will be asked to provide a piece of photo ID that contains their full name and address. A piece of mail, such as a utility bill, alongside photo ID will also be accepted. The locations listed above will accept cash, credit or debit as payment.

For more information, please contact The City of London at 519-661-5910.
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