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Organization: South West Community Care Access Centre  
Phone Numbers: 519-473-2222
Toll-Free: 1-800-811-5146
Teletype: 519-473-9626 * 1-800-811-5147
After Hours: 519-641-1113 (Voice mail)
519-675-7546 (Weekend on call)
Fax: 519-472-4045
356 Oxford St W
London, ON
N6H 1T3
Intersection: Beaverbrook Ave and Oxford St W
Location: Northwest London
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Inquiries/Support: Daily 8am-8pm
Administration: Mon-Fri 8:30am-4:30pm
Executives: Sandra Coleman - Chief Executive Officer
Service Description: Access to health care support at home, at school or in the community * care coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or CCAC community clinic * provides information about other community services and refers when appropriate

Services available to eligible patients may include:
  • Nursing
  • Nurse practitioner
  • Physiotherapy and occupational therapy
  • Nutritional and food counselling (dietitians)
  • Speech and language therapy
  • Social work
  • Personal support
  • Medical supplies and equipment
  • Connecting to other community support services and agencies

Specialized services may include:
  • Access to assisted living and supportive housing
  • Access to respite care and convalescent care (short-term stays and adult day programs)
  • Access to long-term care homes, rehabilitation and complex continuing care beds
  • School health support services to school aged children
  • Community support for people living with cancer
  • Hospice Palliative Care

Information and Referral
- provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 (CCAC) - in English or 310-2272 (CASC) - in French
Children's Health Services - Special health services for children in both the home and school environment * supports children when health care provision is essential to a student’s participation and development in school programs * services are provided within public, private or home-based schools
Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Community Care Access Centre * Care Connectors work with family doctors and nurse practitioners who are accepting new patients
In-Home Services - Health care services to people in their own homes
Intensive Home Care Team - Specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness * team includes including nurse practitioners, Rapid Response Nurses, Geriatric Resource Nurses, and Complex Care Coordinators
Mental Health and Addictions School Program - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate
Nursing Services in Flex Clinics - Nursing services for ambulatory patients at clinics located in the community
South West Self-Management Program - Help for people living with chronic conditions to make health behaviour changes and manage their illness * training is also offered to health service providers, friends and partners

Fees: Covered by OHIP
Application: Call * no referral required for most services * referral through school for in-school services
Eligibility - Population(s) Served: People of all ages who are facing the challenges of age, illness, injury, or disability
Languages: English ; French
Language Note: Interpretation available upon request
Area(s) Served: South West Ontario (Map)
See Also: Community Care Access Centres

This information was last completely updated on 12/9/2013

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About Us
Wherever you live in the South West, the South West Community Care Access Centre is there to connect you with the care you need, at home and in your community.

cSWO Change Management and Adoption Coordinator
Friday, March 27, 2015

Manager, Client Services
Tuesday, March 17, 2015

Care Coordinator
Thursday, February 26, 2015

Care Coordinator
Tuesday, February 24, 2015

Manager, Client Services
Friday, February 20, 2015

Care Coordinator
Wednesday, December 10, 2014