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Formerly the South West Community Care Access Centre (CCAC)

Program: Home and Community Care  
Organization: South West Local Health Integration Network
Toll-Free: 1-800-811-5146
Teletype: 519-473-9626 * 1-800-811-5147
Fax: 519-472-4045
Email: info-london@sw.ccac-ont.ca
Website: healthcareathome.ca/southwest
Address:
356 Oxford St W
London, ON
N6H 1T3
Intersection: Beaverbrook Ave and Oxford St W
Location: London (West)
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Accessibility Notes: Entrance off Oxford Street.
Hours:
  AdministrationInquiries and Support
Sun -  8am-8pm
Mon8:30am-4:30pm8am-8pm
Tue8:30am-4:30pm8am-8pm
Wed8:30am-4:30pm8am-8pm
Thu8:30am-4:30pm8am-8pm
Fri8:30am-4:30pm8am-8pm
Sat -  8am-8pm

Service Description: Health care services offered at home, at school, and in the community, as well as access to supported living programs and long-term care * care coordinators work with people in the community or leaving the hospital to determine what help is needed and arrange for care

Services may include:
  • nursing
  • nurse practitioner
  • physiotherapy and occupational therapy
  • nutritional and food counseling (dietitians)
  • speech and language therapy
  • social work
  • personal support
  • medical supplies and equipment
  • connecting to other community support services and agencies

Specialized services may include:
  • access to assisted living and supportive housing
  • access to respite care and convalescent care (short-term stays and adult day programs)
  • access to long-term care homes, rehabilitation and complex continuing care beds
  • school health support services to school aged children
  • community support for people living with cancer
  • hospice palliative care
 
Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector employed by the Local Health Integration Network  * Care Connectors work with family doctors and nurse practitioners who are accepting new patients
 
In-Home Services - Health care services to people in their own homes
 
Information and Referral - Provides information on services available in the community or in-home * assesses needs of new clients
 
Intensive Home Care Team - Specialized team of direct nurses trained to support people with complex needs, multiple health issues, and who are living with, or dying from, a progressive, life-limiting illness * team includes including nurse practitioners, Rapid Response Nurses, Geriatric Resource Nurses, and Complex Care Coordinators
 
Mental Health and Addictions School Program - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate
 
Nursing Services in Flex Clinics - Nursing services for ambulatory patients at clinics located in the community
 
Ontario Telehomecare Program - 5-6 month telephone coaching, support and monitoring program patients with mild to moderate Chronic Obstructive Pulmonary Disease (COPD) and Congestive Heart Failure (CHF) * equipment provided (blood pressure, weigh scale, pulse oximeter and tablet) to report on health daily * weekly discussions with telehomecare nurse
 
School Health Support Services - Special health services for children who require medical or rehabilitative assistance to attend school, participate in school routines and receive instruction * services are provided within public, private or home-based schools
 
South West Self-Management Program - Help for people living with chronic conditions who want to make healthy changes and manage their illness * support for caregivers * professional development opportunities for service providers

Fees: Covered by OHIP
Application: Call * no referral required for most services * referral through school for in-school services
Eligibility - Population(s) Served: People of all ages who are facing the challenges of age, illness, injury, or disability
Languages: English ; French
Language Note: Availability of reception and services in French varies based on staffing * publications and interpretation services available upon request * French website
Area(s) Served:
South West Ontario  
See Also: Home and Community Care - LHIN

This information was last completely updated on August 18, 2017

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Thursday, September 21, 2017


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