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Organization: Ontario. Ministry of Municipal Affairs and Housing - Investigation and Enforcement Unit  
Phone Numbers: 416-585-7214
Toll-Free: 1-888-772-9277
Fax: 416-585-6464
Toll Free:1-866-321-4127
777 Bay St, 12th Fl
Toronto, ON
M5G 2E5
Intersection: Bay St and College St
Location: Toronto
Accessibility: Wheelchair Accessible    Wheelchair Accessible
Hours: Mon-Fri 8:30am-5pm
Service Description: Responds to complaints from tenants or landlords and enforces the Residential Tenancies Act * works to get compliance with the Act with both parties * completes investigations of alleged offenders which may lead to prosecutions in the Ontario Court of Justice

Administers the provincial Maintenance Standards that apply to private rental residential units in the province not covered by municipal property standards by-laws * investigates and conducts site inspections for serious health and safety violations such as structural problems, inadequate heating, electrical problems, plumbing defects, and general maintenance concerns * issues work orders against landlords where violations are occurring * outstanding provincial work orders are forwarded to the Investigation Unit * encourages municipalities to adopt and/or enforce property standards by-laws * educates and provides advice to landlords, tenants, municipalities, legal clinics and other agencies and internal clients * conducts information sessions to interested parties upon request

Fees: None
Application: Telephone * Note: a tenant who is experiencing a maintenance problem is encouraged to first discuss the matter with the landlord and follow up in writing
Languages: English ; French
Language Note: French programs, publications, and website * French interpretation available upon request
Area(s) Served: Ontario
See Also: Housing Referral and Rights

This information was last completely updated on 11/17/2015

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