Health Careers For SOUTH WEST

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South West Community Care Access Centre

Community Care Access Centres (CCACs) are publicly funded health care agencies dedicated to getting people the home care and community care they need to stay well, heal at home and stay safely in their homes longer.

The South West Community Care Access Centre (CCAC) serves 60,000 people each year, across a vast region from Tobermory in the north to Long Point and Port Glasgow in the south. Our role is to get people the home and community care they need to stay well, heal at home and stay safely in their homes longer. We also help people transition through the system and to other living arrangements. We do it by working in partnership with patients, families, providers, community organizations, and others.

Position:  End User Support Technician

Region:  Grey and Bruce

Description:  As a member of the Corporate Services Team, the End User Support Technician is responsible for addressing Help Desk concerns and providing frontline technology support across the South West CCAC.

Reporting to the Manager of IT and Facilities your responsibilities will include:

  • Handles concerns directed to the Help Desk and tracks tickets
  • Provides front-line technology support (e.g., installing software and programs, creating and disabling users, setting up hardware, setting up video/audio teleconferences, etc.)
  • Trouble shoots basic technology concerns (e.g., fixing/replacing computers and other devices, first-level support to VOIP phones, etc.)
  • Provides technical support for new applications and systems
  • Performs maintenance activities (e.g., facilities and equipment repairs, snow removal, etc.) and ensures compliance with health and safety requirements
  • Handles security concerns, including conducting security audits and setting-up and providing security badges
  • Sets up workspaces; books facilities and equipment when needed


  • Minimum 2 years Information Systems diploma from a recognized Community College
  • Previous experience in an information technology support capacity
  • ITIL Foundations Certification an asset
  • Basic knowledge of management information systems, technology and software.
  • Basic understanding of the impact on client service delivery of changes and interruptions to applications
  • Basic knowledge of government and MOHLTC policies, processes and legislation affecting facilities administration
  • Basic knowledge of health and safety legislation as it applies to physical facilities
  • Handles concerns directed to the Help Desk and tracks tickets
  • Travel between sites within the South West region is required depending on the project
  • Required to be “on-call”
  • Must have a valid driver’s license and access to a vehicle
  • Regular travel throughout the South West CCAC and occasional travel outside the South West region
  • Proficiency in French is an asset

This is permanent full time End User Support position for the South West CCAC with a home office in the Owen Sound location.

Salary:  To be negotiated

Terms of Employment:  Full time

Deadline for Application:  Monday, May 01, 2017

How to Apply:  To apply for this position, please visit

The CCAC is an equal opportunity employer and all applicants are welcome. We thank all candidates for their interest, however, only those selected for an interview will be contacted. Individuals with a disability requiring accommodation during the application and/or the interview process should advise the recruitment contact so arrangement can be made.

Location:  Owen Sound

Profession Type:  Other

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Specialized Health Websites Living A Healthy Life South West End-of-Life Care Network