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CMHA Middlesex

CMHA Middlesex proudly offers a continuum of community-based mental health mental health supports for individuals 16 and older across London, Strathroy, Exeter and Goderich.

Position:  Data Analyst

Region:  London and Middlesex

Description:  The Data Analyst will be responsible for ensuring that the CMHA Middlesex’s data is appropriately managed and utilized to meet external accountability reporting requirements and to support internal stakeholders through informing evidence-based decision making and service planning. This position supports and administers the electronic client record, provides input into the development of Health Information Management policies and procedures, and makes recommendations to CMHA Middlesex leadership and staff regarding Health Information Management best practices. This is a full-time, permanent position which includes enrollment in the Healthcare of Ontario Pension Plan (HOOPP) and a partial prescription drug benefit.


  • Decision Support/Data Analysis
    • Extracts, analyzes, validates, interprets, presents data
    • Assesses requests for data, selects data elements and identifies data sources
    • Supports the development and automation of program evaluation and quality assurance systems and measures applicable to community mental health programs
    • Conceptualizes, develops, and recommends evaluation frameworks
    • Prepares analytical data and provides support to develop and report on performance indicators for all funders
    • Identifies and analyzes trends in reported data; monitors and analyzes statistical data and indicators against industry benchmarks and the LHIN M-SAA
    • Compiles and analyzes data to inform service planning and to identify potential efficiencies
    • Translates data into various formats, including statistical reports, maps, comparative graphs, and trend analyses
    • Develops and delivers briefings that identify issues, trends, implications, and recommendations
    • Responds to ad hoc data queries and information requests from internal and external stakeholders
    • Support program evaluation functions to measure/evaluate progress towards goals and objectives (with Quality Assurance / Accreditation)
    • Collaborates with Directors and Managers in the development and roll-out of performance measures
    • Disseminates information to inform departments of evolving performance standards
    • Provides leadership to teams across the organization in transforming data into information and knowledge to be leveraged for quality improvement initiatives and achieving best practice outcomes
  • Data Quality
    • Monitors use and supports users of the electronic client record and other data collection tools to ensure data quality across the organization
    • Conducts data quality reviews/audits of inputs and outputs
    • Provides ongoing technical or functional education to teams across the organization to ensure the standardization of data input and the appropriate use of data collection tools
    • Liaises with clinical, finance, IT, HR, Quality, and other teams to identify data issues and to initiate changes for improvement of reporting processes and tools
  • Client Record Support
    • Acts as database administrator and systems expert for the electronic client record
    • Acts as primary contact with the electronic client record vendor and leads system updates / upgrades and maintenance in collaboration with the IT team
    • Acts as lead in integration of systems (ie. CRMS) with business / clinical practices to optimize data utilization and reporting
    • Orients new and current employees and students to Health Information Management policies and procedures and best practice standards regarding Health Information Management
    • Provides training and support to employees in the consistent and effective utilization of the electronic client record
    • Provides support to the Privacy Officer around data requests, audits and protocols
    • Develops electronic data collection forms/templates for the electronic client record database
    • Coordinates the storage and maintenance of client records
    • Ensures the integrity, confidentiality, and security of information held in the electronic client record
    • Coordinates technical requirements with IT team, as necessary
    • Maintains and / or develops training materials for specific software applications
    • Hosts a helpdesk to respond to information needs and employee support with respect to the electronic client record
  • Other Duties
    • Leads or participates in special projects as required
    • Acts as a resource to CEO, Directors, Managers, and Committees on data collection, analysis, and interpretation
    • Other administrative requests / duties as required


  • Required:
    • Post-secondary education in Healthcare Administration, Health Information Management, Health Informatics, Epidemiology, Statistics or relevant combination of education and experience
    • A minimum of two years’ experience with data collection, information management, statistical analysis and/or information systems
    • A minimum of two years’ experience in a community-based healthcare setting in a senior administrative role
    • Excellent administrative and organizational skills
    • Proficiency in the use of Windows based applications and other required reporting tools, such as: MS Excel, Crystal Reports
    • Knowledge of best practice recommendations and applicable legislative compliance standards with respect to privacy, and the collection, use, and disclosure of personal health information (Personal Health Information Protection Act)
    • Superior oral and written communication skills
    • Ability to work collaboratively with and encourage administrative staff at all sites within the branch
    • Proven ability to perform well under pressure, meet deadlines, and adjust to changing priorities
    • Ability to self-manage on a day-to-day basis
    • Clear, current Criminal Police Check
    • Valid driver’s license and vehicle insurance and access to a vehicle
    • Proven ability to attend work regularly
  • Preferred:
    • Certified in Health Information Management (CHIM) by the Canadian College of Health Information Management
    • Working knowledge of relational databases and SQL
    • Knowledge of MIS/OHRS and CDS reporting requirements

Physical Requirements:

  • Sitting in front of a computer for long periods of time
  • Ability to travel between branch sites, as needed

Hours of Work:

  • 35 hours per week, predominantly Monday through Friday, 8:30 am – 4:30 pm with one unpaid hour for lunch; occasionally may be required to work outside of these hours

Salary:  To be negotiated

Terms of Employment:  Full time

Deadline for Application:  Sunday, June 04, 2017

How to Apply:  Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. Interested applicants are invited to submit a cover letter and resume by email to:
While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

Location:  London

Profession Type:  Administrative and Clerical

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