Client-Driven Care (CDC) is an approach to working with clients, their families and other care providers. It involves working as a team, respecting each other’s knowledge, building on each other’s strengths, and working together to reach better health outcomes. CDC makes for more confident and capable clients and more satisfied healthcare providers.

CDC was developed and piloted in the South West and is now part of the ethos of the South West Community Care Access Centre. The practice of CDC is relevant to many different healthcare settings.

This library includes materials developed as part of a CIHR-funded project on knowledge translation, and other training and information materials.

These resources visualize and describe CDC, and provide opportunities to try out new approaches to care:

• Client-Driven Care in the South West CCAC brochure
• CDC Powerpoint Presentation
• CDC Presentation - June 4, 2009 (2.3 MB)
• CDC Video 1
• CDC Video 2
• CDC Our Compass
• CDC Spiral Diagram for Individuals
• CDC Spiral Diagram for Organizations
• CDC Power of Health Promotion Facilitator Guide
• CDC Guided Communication Presentation
• CDC Guided Communication
• CDC Role Plays
  • Doreen
• Publications: The Evidence on Client-Driven Care
  
• Fact Sheet: Growing Beyond Client-Centred Care to Client-Driven Care

For more information about Client-Driven Care contact:

• Anita Cole, RN, BSCN, Regional Manager, Client Services, South West Community Care Access Centre
• Donna Ladouceur, Senior Director, Client Services, South West Community Care Access Centre
• Dr. Carol L. McWilliam, Professor , University of Western Ontario.